This book describes the role of communication in business – including the effects of information technology – and aims to develop the skills necessary for effective business communications. It provides syllabus coverage for the following examinations – LCCI English for Business and English for Commerce (1st and 2nd levels); Pitman English for Business Communication (Intermediate and Advanced); RSA Communication in Business (Stages I and II); Group Secretarial Examinations; City and Guilds Communication Skills.